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Return conditions

You can return products if the following conditions are met:

If you purchased a product from stock:

  • Less than 14 days have passed since the purchase of the product;
  • There is a receipt or other document that certifies the fact of procurement;
  • The product has not been used, the original appearance has been preserved;
  • The product's original packaging is complete and undamaged;

If you purchased a standard, made-to-order product:

  • A penalty of 20% of the cost of the goods is applied. Standard products are considered: decorative stone/brick, paving, urban furniture, pots, the sizes and colors of which are displayed in the showroom or in the product catalog.
  • refusal the buyer to take over or pay for the standard goods already ordered, leads to the seller applying a penalty in the amount of 20% of the cost of the goods, the purchase/receipt of which was refused. Standard products are considered: decorative stone/brick, paving, urban furniture, pots, the sizes and colors of which are displayed in the showroom or in the product catalog.

If you purchased a non-standard, custom-made product:

  • Non-standard products (products that are not in stock, are produced in non-standard colors, undergo some changes from the shelf model) they cannot be returned.
  • refusal the buyer to take over or pay for the non-standard goods already ordered, leads to the application of a penalty by the seller in the amount of 100% of the cost of the goods, the purchase/receipt of which was refused. Non-standard products are those that are produced to the buyer's order and have individual shapes, sizes, individual colors or other parameters different from the basic model. Non-standard products are also considered those that are not cast in stock: curbs, steps, tiles, sinks, etc.
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