Privacy policy
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GENERAL DATA:
The confidentiality of your personal data is one of the main concerns of "DECORSTONE" SRL, based in the municipality of Chisinau, 17/3 Petricani str., as a data operator.
This document is intended to inform you about the processing of your personal data, in the context of using the website www.decorstone.md. (the "Site") -
CONTACT DETAILS OF THE OPERATOR
DECORSTONE SRL is the Operator of personal data processed through the website www.decorstone.md (hereinafter "the website"), except where otherwise stated.
Contact details:
DECORSTONE SRL
Republic of Moldova, Chisinau municipality, Petricani str. 17/3
e-mail: decorstonemd@gmail.com
phone number: +373 62 105 002 -
HOW WE OBTAIN PERSONAL DATA
Your personal data processed by us is obtained directly from you, by providing it when:
– buy from the website;
– you send us a request through the contact form or through the chat;
– leave a comment or question on a product page or blog;
– you exercise certain rights provided by the Terms and Conditions of the site or by the legal provisions;
– notify us with a complaint by using the contact methods offered through the website;
– you represent your company in the relationship with us.
In the situation where we process your personal data from sources other than those previously listed or mentioned in this notice, we will inform you if this action is not disproportionate or prejudicial. - WHAT PERSONAL DATA WE PROCESS
In order to make online payments, we use an authorized payment service provider, namely https://paynet.md/ro. Thus, your bank card data (card number, CVV, etc.) are processed directly by this provider, as a data operator, which is why for more details on how your personal data is processed with on this occasion please consult the following privacy policy: https://paynet.md/ro/home/terms?isWeb=daUSE OF THE SITE
ACTIVITY
THE GOAL
DATA CATEGORIES
Order history
In order to provide you with technical support and to process possible returns, we need to save this information in order to be able to execute the contract.
Order history also helps us learn which products are of interest to you and other users.
– History of ordered products
Communication with you
We use your contact details to communicate with you in relation to submitted requests and for the purpose of executing the contract (e.g. to notify you of the status of the order).
– e-mail
– no. phone
– physical address
Marketing (e.g. newsletter)
We use your data when you want to be informed about DECORSTONE SRL offers, promotions, inspirational articles and news about current campaigns
- name
– e-mail
Resolving claims or complaints
We use your data to respond to your requests or complaints that you submit to us.
The categories of data processed in the context of our relationship with you are your identification data (name, surname, e-mail, telephone number) as well as other personal data that you can provide us directly, depending on the needs , to be able to respond to your request (e.g. when using the "chat" option you can also upload documents that may contain personal data).
Posting comments on the product page or blog
The publication of a comment on the product presentation page takes place only after its verification and approval by an operator. Defamatory, derogatory, etc. messages will not be published. The same principles apply if you want to leave a comment on the blog.
- name
Scheduling a visit to the showroom
Contacting you by a consultant to confirm your appointment.
- name
– e-mail
– no. phone
– the day/time of the appointment
Ordering products
We need your data to be able to take the order you placed through the website and to carry out the rest of the related operations (issuance of the invoice, delivery of the products by courier, etc.).
- name
– e-mail
– no. phone
– physical address
Payment processing
The information is necessary for us to demonstrate receipt of the price of the ordered products and to allocate the sums of money for which we have issued invoices on your behalf.
– Transaction ID
- name
- the amount
Issuance of invoices
Your data is used by us to be able to comply with the legal provisions that oblige us to make accounting entries and issue supporting documents (invoice) for product sales.
- name
– physical address
Restitution of sums of money
In the situation where you want to return a product, in accordance with the Terms and Conditions of the site we need your data to return the amount of money to you and to cancel the invoice already issued.
- name
– email
– no. phone
– physical address
- amount of money
- IBAN account
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TO WHOM WE TRANSFER PERSONAL DATA
We share your personal information with companies that provide services on our behalf, such as data hosting services, digital marketing agencies, market research providers and other providers. We always make sure that these companies provide at least the same level of security for your data that we provide. If your information will be sent outside of Europe, we ensure that it will be subject to protection and security standards that are at least equal to those used by DECORSTONE SRL In all cases, the provisions on data transfer are strictly respected by us.
Examples of categories of companies to which we may disclose data:
– Companies providing IT services and support, data storage, data cleaning;â
– Companies that provide web hosting services;
– Delivery services (couriers);
– Online advertising and social media;
- Market studies;
– Audit companies. -
HOW LONG WE STORE YOUR DATA
a. We process and store your personal data:
– order history, delivery addresses and other data entered by you are stored for a maximum period of 5 years from the date of placing the order;
– for the period required by law (e.g. accounting documents, such as invoices issued by us are archived according to law for 10 years);
– until the moment you understand to unsubscribe from receiving newsletters (pressing the "unsubscribe" button at the end of the email).
b. In the situation where we do not offer you an exact period regarding the processing and storage of your personal data, we rely on the following principles:
– We store the information only as long as we need it for the mentioned activities;
– Our services are designed in such a way that we do not store your data for a longer period;
– We always respect the deadlines imposed by the legal provisions;
– We assess security risks by reporting on the use and storage of your data. -
YOUR RIGHTS
In accordance with the legal provisions on data protection, you have the rights listed and described below, which you can exercise by using the contact details contained in the "Operator contact details" Section. We make it clear that not all rights are absolute and that they may differ depending on the reason for data processing.
We will respond to your requests regarding your rights within one month of receiving the request, but never later than 3 months. If we need more time, we will inform you about this within one month.
In the event that you do not receive a response within this period, please return to us, possibly by using another contact method, before taking steps before the competent authorities.
Your right of access
You have the right to know if we use or store your personal data. This right can be exercised by requesting a copy of the data, commonly known as making a 'data access request'.
If we find that the access requests are unfounded or repetitive, we will refuse access (reasoned) or we will charge an administrative fee in order to exercise this right.
Your right to rectification
You have the right to ask us to correct or complete your personal data that is inaccurate or incomplete. This right always applies.
In this regard, we will ask you for the following information:
– Tell us what data is inaccurate or incomplete;
– Explain to us how we should correct the data;
– If possible, provide us with proof of the inaccuracy of the data.
Your right to restriction of processing
By exercising this right you have the possibility to ask us not to use your data in any way and only to store it until you order otherwise. By way of example, this right can also be exercised when:
– you have requested data rectification;
– you objected to the deletion of data in case of illegal processing;
– you have requested us to provide you with certain data for the defense of a right.
Your right to object to processing
You have the right to object to the use of your personal data in certain circumstances. If, after analyzing the request and carrying out a balance test, for legitimate reasons, we cannot grant the request, we will send you our reasoned decision.
This right is an absolute one when it is exercised against direct marketing - concretely, when you receive e-mails with offers about similar products and services that you have previously benefited from DECORSTONE SRL
If the objection is absolute or overriding our interests, we will stop processing the personal data for the use to which you have objected.
Your right to data portability
You have the right to obtain from us in an accessible and machine-readable format, such as an ".xlsx" format, personal data when the data is stored electronically and you you provided them to us.
Such a request, and by implication data portability, may occur when (cumulative conditions):
– the processing is based on your consent or a contract;
- the processing is carried out by automatic means.
The automated decision-making process
DECORSTONE SRL does not make any decisions regarding you as a result of automatic processing, nor does it make profiles that are likely to produce legal effects for you or affect you to a significant extent.
